A PDF version of these FAQs is available for download at the following link.
Updates will continue to be posted regularly at the College's COVID-19 website: wells.edu/covid-19-updates.
Because the virus is spread through human-to-human contact, the College converted all course instruction to remote learning, starting Monday, March 23, and all faculty and staff have been directed to work from home with the exception of a handful of essential staff members. The campus in Aurora is now closed. Faculty have revised instructing methods and syllabi and have communicated directly with students. Our goal is to ensure that students are able to earn academic credit for all of their current courses.
Given the latest information about the spread of the coronavirus and the length of time it will impact communities across the country, the College has determined that it will not be possible to return to in-class instruction for the rest of the spring semester. Wells College began teaching via remote instruction on Monday, March 23, after an extended spring break (March 7–22). Library services have provided a guide for remote learning, which . This guide will be updated as changes are made.
Using remote delivery platforms, the College is making every effort to provide students with the same support and assistance as they would receive in person. Student Affairs staff are available at email@example.com to consult with and advocate for students having any academic or personal concerns—with the goal of connecting students to the right person or office to address their concerns. Students are encouraged to reach out for help with any issues, including personal family, health, technology or other issues impacting their success. The Community Medical Center is also offering telemedicine options for counseling services.
Although the semester calendar is still subject to change, Wells College is following the semester schedule as originally planned, with the exception of extending spring break by an extra week (March 16-20).
As of Monday, March 23, all on-campus dining operations have ceased, as no students remain on campus. The dining hall and the Well are closed until further notice.
All recreational facilities in the Schwartz Athletic Center (fitness center, pools, gyms) will be closed until further notice, as the campus is officially closed by order of New York State.
Unfortunately, the North Eastern Athletic Conference (NEAC) has cancelled all conference and non-conference activities and championships for the remainder of the 2019–2020 academic year. There will be no further practices or games for any spring sports (baseball, men’s and women’s lacrosse, softball and men’s volleyball).
On April 10, Wells College announced that Commencement will be postponed until Saturday, Aug. 8, 2020, and alumni Reunion weekend is tentatively rescheduled for Aug. 14–16, 2020. Our staff is working hard to revise the schedules for both events, so we ask that you please be patient and understanding of the unique and challenging situation we face.
Students can choose to temporarily forward mail (for a minimum of 15 days and a maximum of 6 months) by filling out this form on the U.S. Postal Service’s website. • Students who have a package or mail that has already been delivered on campus should contact Tracy Barnhart at firstname.lastname@example.org or 315.364.3371. • If students or employees are expecting a Wells paycheck, it will be mailed to individuals who did not pick it up person before departing campus. For student employees, paychecks will be mailed to the address that they provided when they were initially hired for that position.
We know the transition to remote learning has created significant stress for everyone. The Community Medical Center will offer limited phone/Skype counseling sessions for the rest of the spring semester for students, wherever they may be located. Students should call the medical center at 315.364.3388 to schedule an appointment.
Please call the medical center ASAP at 315.364.3388 to indicate whether you would like to 1) keep the session via phone/Skype, or 2) cancel your appointment so that another student can use that time slot. We want to be sure these critical services continue to be available to those in need.
Although the physical library building may be closed, the library is still virtually accessible to all members of our community, who continue to have off-campus access to all of our electronic holdings such as electronic journals, newspapers, and eBooks. For a tutorial on how to access the library from off-campus, check out this YouTube video.
Books: If you have any books checked out of the library, please hold on to them for the time being. Library staff will send out further instructions later.
Interlibrary Loans: You are still able to get interlibrary loans of electronic resources, such as journals. Continue to submit those requests as normal. Please note, however, that the library is unable to process interlibrary loan requests for books at this time. We are requesting extensions for any interlibrary loan books currently in use, and will be in contact with you about new due dates.
Course Reserves: Some of your course reserves will be available as eBooks. If your professor directs you to an eBook, you can find these resources in our eBook database. Just visit the library’s home page at wells.edu/library and click on the “eBooks” tab, then click on the “eBook Collection” link.
Research Help: All of our librarians are working from home--and are happy to help! If you need assistance with your research, please email the library at email@example.com. They will do what they can.
For Library Updates: For updates on the library services this semester, and further information on the topics discussed above, please view this .
No. As of Sunday, March 22, all residential students have vacated campus, and nearly all employees are working from home. Locks on outer doors of all residence halls are being changed to prevent unauthorized access, and Campus Safety is in the process of making sure all residence room doors are locked.
Students may not return to campus at this time. Due to Gov. Cuomo’s March 20 executive order closing all non-essential businesses, the campus is officially closed at this time. Dean of Students Charles Kenyon and his staff are also working to find a way for all students to return to campus later in the spring or in early summer to retrieve their belongings, once we receive clearance from the governor to reopen the campus. If you have an urgent need for items (for items such as medications or prescription eyewear), please contact Emily Burt, director of residence life and student conduct, at firstname.lastname@example.org.
We know that some students may have left perishable food items in their rooms and/or in their personal refrigerator units. For the health, safety and sanitation of our campus, we are obligated to check all student rooms for perishable items and dispose of them. Starting Tuesday, March 24, staff will be entering all student rooms to check any refrigerator units and dispose of any perishable items that are found. Staff will not empty freezers and will leave refrigerators plugged in for any non-perishable items left behind. Staff will not be going through drawers, dressers or wardrobes/closets; they are not looking for conduct violations or anything else. This is only for the health, safety and sanitation of our community.
If you have a work-study position or other campus job, please contact your supervisor and/or the Office of Academic and Career Advising as soon as possible. Work-study students who have not exceeded their maximum allowable stipend may still be eligible to work remotely, at the supervisor’s discretion.
Yes. On April 9, President Gibralter emailed all students and families announcing that students with room and board plans will receive a partial refund of room and board charges for the spring term. Any credit or refund will be determined after taking into consideration a student’s outstanding balance and financial aid award. Students will receive a refund or credit for housing and meal plan charges, if applicable, based on the proportionate time between when they moved out of campus housing and the end of the spring term.
Because of the complexities of the calculations (which must be done individually for each student); the number of refunds that have to be processed; and the fact that our employees are working remotely with limited access to the information necessary to complete these tasks, we anticipate this refund process will take a minimum of 6 to 8 weeks.
We understand this is a top concern for many families, and we ask for everyone’s patience during this extremely fluid and unprecedented situation.
Yes, although if the current crisis has affected a student’s/family’s financial situation, please contact the Business Office to discuss alternatives. The best way to contact us is by sending an email to email@example.com.
For currently enrolled students, Wells College has waived the deadline for the $200 re-enrollment deposit for next year. If you have already paid the deposit, it will be applied to your fall bill without any further action necessary on your part.
Below is a list of campus departments and the best method of contacting them during this time.
Academics – Cindy Speaker, Provost & Dean of the College, firstname.lastname@example.org, 315.364.3311
Admissions – email@example.com, 315.364.3266 or 800.952.9355
Alumni/Donors – firstname.lastname@example.org, 315.364.3200
Athletics and Physical Education – Michael Lindberg, Director of Athletics, email@example.com, 315.364.3409
Business Office/Payroll/Student Billing – firstname.lastname@example.org
Communications & Marketing – Christopher Pollock, Director of Communications & Marketing email@example.com, 315.364.3350
Employee Concerns/Human Resources – Kit Van Orman, Director of Human Resources & Business Services (firstname.lastname@example.org, 315.364.3317) or Lisa Secor, HR Payroll & Benefits Specialist (email@example.com, 315.364.3370)
Facilities/Buildings & Grounds – firstname.lastname@example.org, 315.364.3207
Financial Aid – Laura Burns, Director of Financial Aid, 315.364.3289, email@example.com
Library – Tiffany Raymond, firstname.lastname@example.org, 315.364.3352
President’s Office – Sharon Darling, 315.364.3265, email@example.com
Residence Life/Campus Housing – Emily Burt, firstname.lastname@example.org, 315.364.3426
Student Advising and Internships/Student Employment – Linda Galbato, email@example.com, 315.364.3225
Student Affairs – Charles Kenyon, firstname.lastname@example.org, 315.364.3311
Transportation – Ray Lupo, email@example.com
Tuition/Billing Questions – firstname.lastname@example.org
Individuals with COVID-19 frequently have a mild to severe respiratory illness with fever, cough and shortness of breath. If you have been in close contact with someone who has or likely has COVID-19 or if you live in or have traveled to an area with confirmed cases, you should contact your doctor for medical advice. Do not go to a doctor’s office, urgent care or an emergency room without calling ahead so they can prepare for your arrival.
Someone can have the virus without showing symptoms for anywhere between 1 to 14 days after contact. Infected individuals can be contagious even if they have not started showing symptoms and may never show symptoms at all.
Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
Practice “social distancing.” Please see these tips from the World Health Organization to learn more. Avoid going out unnecessarily, do not gather in groups, and do your best to keep at least 3 to 6 feet from other people at all times.
Avoid touching your eyes, nose or mouth with unwashed hands.
Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
Clean and disinfect frequently-touched surfaces often. See these CDC guidelines for some helpful tips on which cleaning products are recommended.