Question: Do you provide dialup access for off-campus access?
Answer: We do, on a limited basis only to faculty and staff. Since campus dialup is slow, time limited and requires special configuration of a PC, many people find it is more desirable to use a commercial provider instead. If you are a faculty or staff member and wish to have your computer cofigured for Wells dialup, give Network services a call to arrange a time to drop off your PC. For other general phone questions, visit the WELLS PHONE page.

Question: How do you recommend dealing with spyware?
Answer: Spyware ("stealthware," "malware") is a problem since it can install itself just by browsing to some web sites. We have some prevention suggestions and removal tips for computers that have experienced performance degredation due to visiting such sites. 
Click HERE to see the virus and spyware guide. 

Question: What kind of email do you provide?
Answer: All current students, faculty and staff have Wells email accounts. Service is available using  Wells Webmail or POP3 access. We run anti-virus software on the mail server that blocks many email viruses, and we use blacklisting to eliminate some spam. If you need a new account or you have problems with your account, see the guide below.
Click HERE to see the email guide.

Question: Do you provide web site space? 
Answer: We provide web sites for each area of the college on www.wells.edu (this site) and also provide self maintained web space on aurora.wells.edu for faculty, staff and official student organizations.  At this time, individual students can get webspace as part of course work if requested by a faculty member..
Click HERE to see the web site guide.

Question: What is your policy on "Fixing" broken computers?
Answer: All Wells computers and software in computer labs or issued to staff and faculty are maintained by Wells Computer Services. Students are responsible for maintenance of their own machines. Students must take their equipment to outside professionals for service. We may offer configuration advice to a student if solicited, but it is only at our discretion and at the student's risk. Because a misconfigured computer may affect other users, we reserve the right to deny machines access to our network. 

Question: How does the firewall protection and traffic prioritization affect internet access?
Answer: These two systems give the whole campus some protection against worms and denial of service attacks.  However, we also require all students to run an anti-virus program and keep up to date with security patches. We also prioritize mission-critical traffic such as web and email over non-critical traffic such as internet filesharing programs..